Warranty registration
  • Customer must complete online registration within 10 days upon shipping. 
  • Consumers must fill out the warranty registration accurately. 
  • The warranty only covers the loss of vacuum insulation and leakage of stainless steel shell (180 days).
  • To claim the warranty benefit, consumers must contact Swanz Brand Team (email: enquiry@swanzbrand.com)
  • It will take approximately 2-4 weeks for repair and delivery.
  • Wear and tear in product accessories (other than the thermal flask), example:  easy-clean silicone, silicone lid, bags, etc are normal and not covered by the warranty
  • SWANZ reserved the right to change the policy.
  • Our warranty period is 180 days from the date of registration. However, consumers must complete online registration within 10 days from the date of receiving the product.
  • If the registration is not completed in 10 days after the signing date, we reserve the rights to refuse warranty registration and warranty claim.
  • The warranty registration must be registered on the official website. 
  • One form submission applied for one item, please submit multiple forms if you have more than one item

User Guide Download

Swanz Kokoro Food Warmer

(SY-014, SY015) English




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