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GENERAL PRODUCTS

Can Swanz products keep hot and cold drinks?

Yes! Definitely. All of the thermal series and food warmers of Swanz can keep hot and cold. Our vacuum-insulated technology keeps your food and beverages hot or cold for at least 4-8 hours. (Duration varies for each individual model). 


What does the warranty cover?

For all products, the warranty will cover the vacuum insulation function for 180 days after you register the warranty. Do note that customers have to register a warranty within 10 days upon shipping. 


Is it safe to put acidic substances and baby food inside?

Yes! Definitely. Swanz products are 100% chemical free and nonreactive toward any kind of food and beverages. It is metal leaching and BPA-free as well. So do rest assured.

Image by Kate's 育兒烘培生活日誌


How do I clean the product?

Immediately each and every time after using the product, wash it with washing liquid detergent to prevent stain and smell. Use a soft sponge for washing to prevent scratches. To clean the narrow cap area, remove the silicone ring for washing.

For stubborn stains, you may use baking soda, lemon juice, or vinegar to remove the stain.


What is the difference between porcelain and ceramic?

​The main difference between porcelain and ceramic would be the quality. Porcelain has a smoother and whiter finish compared to ceramic. Because porcelain requires higher temperature while baking, porcelain also has more durability compared to ceramic. Another difference between porcelain and ceramic is the thickness of the clay sides. Porcelain is thin enough to be translucent when held up to light and relatively lightweight. Meanwhile, ceramics have thicker sides, they are always opaque, and they are comparatively heavier.


Is Swanz Porcelain Products Breakable?

​Unfortunately, like all the porcelain-based products Swanz does not break resistant. So do handle Swanz products with care. However, Swanz products are more durable compared to normal porcelain as it have an additional layer of stainless steel double wall.


What is your shipping rates?

Domestic Orders:

Free shipping for order $70 and above. If not, the shipping  charges is $7.

 

Overseas Orders:

$20-50 Delivery charges. Depends on your location.

*Shipping rates will be calculated upon check out.


How long is the shipping time?

Domestic order will take about 5-7 working days,
while international orders may take 3-6 weeks.


How to replace the cap silicon?

​You can purchase the silicone ring for the caps in our "Accessories" section. Make sure you indicate the product name / SKU number.


What if I still have more questions?

You can chat us through the message box (on top right) or ​feel free to drop us an email at enquiry@swanzbrand.com. Besides, you can also leave us a message on IG / Facebook, @swanzbrand. Our friendly staff will get back to you as soon as possible.



Having fine black dots on the porcelain. Is it normal?

Porcelain is pure material from clay. Heating it at a high temperature sometimes may cause tiny black dots. This is very normal in the heating process. There is no chemical bleaching in the porcelain.

It will not affect the functionality of the product.