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SWANZ KOKORO Thermal Flask (SY-088/ SY-089)

Warranty registration

 

• Customer must complete online registration within 10 days upon shipping. 

• Consumers must fill out the warranty registration accurately

• The warranty only covers the loss of vacuum insulation and one time replacement of porcelain interior within the warranty period (180 days).

• Local customer can choose either to send the thermal flask to the our Singapore service center (18 SGD shipping cost will be bear by customer, courier will be arrange by us) or to bring the item to our Singapore service center and pick it up 4 weeks later (free of charge)

• Please email us at first to arrange the timing before dropping by. Sorry, we don't take any walk-ins.

• It will take approximately 2-4 weeks for repair and delivery (depends on customer location)

• Wear and tear in product accessories (other than the thermal flask), example:  easy-clean silicone, straws, bags, etc are normal and not covered by the warranty

• SWANZ reserved the right to change the policy.

• Our warranty period is 180 days from the date of registration. However, consumers must complete online registration within 10 days from the date of receiving the product. (After 180 Days, fee of $20 will be imposed for porcelain replacement. )

• If the registration is not completed in 10 days after the signing date, we reserve the rights to refuse warranty registration and warranty claim.

• The warranty registration must be registered on the official website. 

• This warranty applies only to Swanz Thermal Tumbler Kokoro SY088 model.

• One form submission applied for one thermal flask, please submit multiple forms if you have more than one thermal flask.

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