SWANZ RETURNS AND EXCHANGE POLICY

SWANZ OFFICIAL SITE RETURN POLICY

  • Applicable for official website purchases only.

  • Returns and refunds are accepted within 30 days of your original purchase.

  • Returns and refunds are only applicable for unused product. 

  • Swanz will cover shipping fees for the return of a product presenting quality issue.

  • Shipping fees are not returnables for items not presenting quality issue.

RETURN PROCEDURE:

For items not presenting any quality issues (Only applicable to unused product):

  1. Fill up this Returns and Exchange Form.

  2. Successful applicant will be notified via email within 2-3 working days

  3. Successful applicant will be will be directed to return the product via Singpost to this address: Scube Gift Pte Ltd 194 Pandan Loop #04-17 Singapore 128383. Shipping cost will be beared by customer. Alternatively, we are able to arrange our courier to pick up. Picking up cost will be S$10, deductible from the refund.

  4. Refund will be given once the product received in good condition.

  5. An email of refund verification would be sent out.

 IMPORTANT NOTICE: 

  1. Returns are accepted within 30 days of your original purchase and only applicable to unused product.

  2. Returns should be made after customer get an email notification stating successful refund application.

  3. Swanz has the right to reject return or refunds where application are not meeting terms and conditions stated above.

For items presenting quality issues:

  1. Fill up this Returns and Exchange Form.

  2. Indicate quality issue you are having in the message box

  3. Our Swanz Customer Service staff will contact you directly within 5-7 working days.

 IMPORTANT NOTICE: 

  1. 1 to 1 exchange, return and refunds are accepted for products presenting any quality issues within 14 days of your original purchase.​

  2. 1 to 1 exchange are accepted within 180 days of your original purchase strictly for several quality issues mentioned below:

    1. Lose of heat retention without any apparent reason

    2. Porcelain hair line crack (strictly not due to fall/negligence)

  3. All exchange and return shipping fees will be covered by Swanz.

  4. Swanz has the right to reject return or refunds where application are not meeting terms and conditions stated above.

SWANZ RETAIL EXCHANGE POLICY

  • For products purchased in retail stores, department stores or partnered merchants located in Singapore. (Eg: Takashimaya, Tangs, Isetan, etc.)

  • Returns and refunds are not applicable.

  • 1 to 1 exchange are accepted within 30 days of your original purchase only for products presenting quality issues and provided with official receipt.

  • Swanz has the right to reject any application without official receipt.

  • Swanz will cover shipping fees for the return of a product presenting quality issue.

RETURN PROCEDURE:

  1. Fill up this Returns and Exchange Form.

  2. Indicate quality issue you are having in the message box

  3. Our Swanz Customer Service staff will contact you directly within 5-7 working days.

 IMPORTANT NOTICE: 

  1. 1 to 1 exchange are accepted for products presenting any quality issues within 14 days of your original purchase.​

  2. 1 to 1 exchange are accepted within 180 days of your original purchase strictly for several quality issues mentioned below:

    1. Lose of heat retention without any apparent reason

    2. Porcelain hair line crack (strictly not due to fall/negligence)

  3. All exchange shipping fees for products with quality issues will be fully covered by Swanz.

  4. Swanz has the right to reject return or refunds where application are not meeting terms and conditions stated above.

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