Return & Exchange

SWANZ RETURNS AND EXCHANGE POLICY

SWANZ OFFICIAL SITE RETURN POLICY

Applicable for official website purchases only.
Return and refund are accepted within 7 days of your original purchase.(please check your goods once you received them. If there is any defect, please contact us immediately for return and refund within 7 days)
Swanz has the right to reject return and refund after 7 days.
Return and refund are only applicable for unused products.
All exchange had to be done at our retail outlets or warehouse. (Please contact us at enquiry@swanzbrand.com and we will advise you on the exchange locations)
If there is a need for us to arrange courier to do the pick up and to send back the item, there will be a courier charge of $14.
Shipping fees of $7 will be deducted from the total refunded amount for items not presenting quality issues.
Customers are allowed to do an exchange for color and size within 7 days after the product has arrived. Shipping fee of $7 should be paid in advance.
For changing to a lower price product, the price difference will not be compensated (not with money or items)
For changing to higher price product, customer needs to pay for the price difference

RETURN PROCEDURE:

For items not presenting any quality issues (Only applicable to unused product):

Fill up this Returns and Exchange Form.
Successful applicant will be notified via email within 2-3 working days
Successful applicant will be directed to return the product via Singpost to this address: Scube Gift Pte Ltd 194 Pandan Loop #04-19 Singapore 128383. Shipping cost will be bear by customer. Alternatively, we are able to arrange for our courier to pick up. Picking up cost will be an additional S$7, deductible from the refund.
A shipping fees of $7 will be deducted from the total refunded amount for items not presenting quality issues.
Refund will be given once the product received in good condition.
An email of refund verification would be sent out.

IMPORTANT NOTICE:

Return should be made after customer gets an email notification stating a successful refund application.
Swanz has the right to reject return or refunds where application are not meeting terms and conditions stated above.

For items presenting any quality issues:

Fill up this Returns and Exchange Form.
Indicate quality issue you are having in the message box
Our Swanz Customer Service staff will contact you directly within 5-7 working days.

IMPORTANT NOTICE:

1 to 1 exchange are accepted within 180 days of your original purchase strictly for several quality issues mentioned below:
1. Lose of heat retention without any apparent reason
2. Porcelain hair line crack (strictly not due to fall/negligence)
All exchange had to be done at our retail outlets or warehouse. (Please contact us at enquiry@swanzbrand.com and we will advise you on the exchange locations)
Swanz has the right to reject return or refund where applications are not meeting the terms and condition stated above.

SWANZ RETAIL EXCHANGE POLICY

For products purchased in retail stores, department stores or partnered merchants located in Singapore. (Eg: Takashimaya, Tangs, Isetan, OG.)
Returns and refunds are not applicable.
1 to 1 exchange is accepted within 7 days of your original purchase only for products presenting quality issues and provided with an official receipt. (please check your goods once you received them. If there is any defect, please contact us immediately for return and refund within 7 days)
Swanz has the right to reject any application without an official receipt, or if the items have been received more than 7 days.
1 to 1 exchange will be done in the respective outlets
For changing to a lower price product, the price difference will not be compensated.
For changing to higher price product, customer needs to pay for the price difference.

IMPORTANT NOTICE:

1 to 1 exchange are accepted within 180 days of your original purchase strictly for several quality issues mentioned below:
1. Lose of heat retention without any apparent reason
2. Porcelain hair line crack (strictly not due to fall/negligence)
Swanz has the right to reject return or refund where applications are not meeting the terms and condition stated above.